Refund policy

Returns & refunds

We work with independent brands who ship directly to you. That keeps prices low, and it means returns go back to the brand that sent your item — so every return has to be arranged with us first.

Start your return at theyoink.com/pages/start-a-return — you'll get an answer right away, and sometimes that answer is “keep it”. Or email hello@theyoink.com.

Either way, ask before sending anything back. Items returned without an approved return can't be refunded, and we'll return them to you at your cost.

Return window

You have 30 days from delivery to request a return. Requests after 30 days can't be accepted.

What can be returned

Items must be unused, in original condition, with all tags and original packaging intact.

Food, drink, supplements, cosmetics and personal care can be returned unused and unopened. Once a seal is broken we can't take them back — but if something's wrong with it, tell us and we'll put it right.

These can't be returned:

Intimate apparel, swimwear and earrings
Custom, personalized or made-to-order items
Anything damaged by use, washing, or handling after delivery

Return fee

Changed your mind? There’s a $6.95 return fee, deducted from your refund. That covers a change of mind, the wrong size or color, or it simply not being what you hoped for.

Arrived damaged or defective, or we sent the wrong item? No fee. We’ll send a prepaid label and refund you in full.

Under $25 we usually won't ask for it back at all. Keep the item and take store credit worth more than you paid, or send it back for a refund. Your choice.

Original shipping charges are not refunded.

Damaged in transit, or the wrong item

Tell us within 48 hours of delivery and include photos of the item and the packaging. We’ll replace it or refund it in full, including shipping, with no return fee.

We ask for 48 hours because the brands we work with have short claim deadlines with their carriers, and once those close the damage can't be recovered from anyone.

Faulty items

If something stops working or turns out to be defective, tell us within 30 days of delivery and we'll replace it or refund it in full. Nothing in this policy limits your rights under state or federal consumer law.

Refunds

Once your return is processed, we'll refund your original payment method within 5 business days. Depending on your bank it can take a few days more to appear.