Shipping policy

Shipping

We partner with independent brands, and they ship to you directly.

Rather than holding stock in a warehouse, we work with small makers and independent brands who ship their own items straight to you. It's how we keep prices where they are, and there are a few things worth knowing.

Orders with items from more than one brand arrive separately

Two brands means two parcels, on two different days, each with its own tracking. Nothing has gone wrong — the rest is on its way.

You'll get a tracking email for every parcel

A three-brand order sends three tracking emails. They aren't duplicates.

Shipping is calculated at checkout

The cost depends on where each item ships from and where it's going, so you'll see the exact amount before you pay. Some brands ship free; others charge for delivery. Nothing is added on top — you pay what the brand charges.

Delivery times

Most orders arrive within 5–10 business days. Some brands take longer — allow up to 15 business days.

These are estimates, not guarantees. Once a parcel is with the carrier we can't control delays from weather, holiday backlogs or carrier problems, and a late delivery on its own isn't grounds for a refund. If we can't get an order shipped at all, we'll tell you and you can cancel it for a full refund.

Where we ship

We ship within the United States only.

Please check your address at checkout

We can't change an address once an order has gone to the brand. Orders returned to sender because of an incorrect address can be reshipped at your cost, or refunded less shipping.